Privacy Policy - Little Bear's Music

This Privacy Policy describes how Little Bear’s Music will collect, process, use, share and secure the personal information you provide. Little Bear’s Music is committed to ensure your privacy is protected and respected. The policy provides transparent and clear ways we will do this. This policy applies only to the actions of Little Bear’s Music and users with respect to this website. It does not extend to any Websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

What information do we collect?
We may collect two types of information from you. Personal information and non-personal information.

Personal Information
We may collect personal information from you in order to provide you with a service. Personal Information we may collect includes Email, telephone number, Your name, child’s name(s) and date of birth.

How we collect your personal information
Personal information may be collected in a number of ways such as:

email
telephone call
social media – facebook and instagram
in person at classes
bank account details may also be collected via our booking system, Bookwhen and our payment gateway stripe.

Your information will never be sold or given to any third parties outside of Little Bear’s Music.

Non Specific information
To the extent that you access the website, your data is automatically collected.

We automatically collect some information from your visit to our Website. This information allows us to make improvements to our Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

We will use this information to administer our site for internal operations; data analysis, testing and research. It will also help us to measure the effectiveness of advertising we serve and deliver to you.

We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Keeping your data secure
At Little Bear’s Music we ensure your data is treated securely and in accordance with the General Data Protection Regulation (GDPR) guidelines. Our website is hosted by the hostgator platform domain. Your enquiry data may be stored through Hostgator’s data storage, databases and the general Hostgator.com applications. They store your data on secure servers behind a firewall.

The transmission of information via the internet, however, is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How does Little Bear’s Music communicate with you?
Little Bear’s Music may communicate with you in order to inform or update you about our services, request payment, resolve disputes or regarding any matter relating.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: lbmusic@gmx.co.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights
You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: lbmusic@gmx.co.uk.

Data retention
The length in which we hold your data depends on how long we need it in order to use it as described above and/or for as long as we have your permission to keep it. In any event, we will conduct an annual communication to remind you of the services we provide. Your personal data will be deleted if we no longer need it and/or you have asked for it to be removed off our systems.

Your Rights
Under the GDPR, you have the following rights in relation to your data provided.

The right to access, the right to correct, the right to erase, the right to restrict our use of your data, the right to data portability and the right to object.

To exercise any of these rights set out above, please contact us via this email address: LBmusic@gmx.co.uk

Access to information
The GDPR gives you the right to access any information held about you. To access any information held about you, please contact Lbmusic@gmx.co.uk In accordance with the Data Protection Act, unless we require your information for any legal obligations, you have the right to request this information be deleted.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

This Website may place and access certain Cookies on your computer. Little Bear’s Music uses Cookies to improve your experience of using the Website and to improve our range of services.
Little Bear’s Music has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Little Bear’s Music to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Type of Cookie	Purpose
Strictly necessary cookies	These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

You can find a list of Cookies that we use in the Cookies Schedule.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.